As a service based organisation, employees are one of the most important assets for a Professional Services company. It is critical therefore to ensure that staff are utilised in a way that ensures maximum efficiencies and profitability, as well as high performance and productivity.
Whilst timesheet information was submitted weekly, decision makers in resourcing, client, or finance teams, suffered from limited visibility. The quarterly staffing and utilisation reports were time-consuming and manual to create, thus produced at a cadence that did not reflect project or client activities. On top of this, when information was received, it was difficult to understand and often not at a level of detail that could be easily actioned.
With Anna, automatic KPI reports combined with real-time responses to questions, and alerts on staffing and performance indicators has helped drive operational efficiencies, reduced costs, and improved profitability.
Decision-makers can now instantly drill into what’s driving utilisation trends in their areas, identify staffing mix adjustments for optimal service delivery, and alerted to star employees that are being overworked.
For more information, here is a guide on the data structure and sample questions on how to implement this solution.
“When I saw Anna, I saw a huge potential in being able to open information to our people and being able to do it in a way that allowed them to inquire from their own point of view, I was blown away.”
"We use Hyper Anna to report from a sales perspective, it’s much faster to get data insights. The less time we spend creating reports, the more time we get to spend with our customers."
“Anna does really change the way we operate and run our organisation, so from a data perspective, absolutely a game changer.”