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Staffing and Utilisation

Proactive alerts helps professional services firm increase employee productivity, maximise profitability, and improve client delivery.
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Staffing and Utilisation

Proactive alerts helps professional services firm increase employee productivity, maximise profitability, and improve client delivery.
Utilisation and profitability analysis in an instant
Utilisation and profitability analysis in an instant
Faster answers to maximise efficiencies in real-time
Faster answers to maximise efficiencies in real-time
Find the hidden opportunities to optimise service delivery
Find the hidden opportunities to optimise service delivery

The Challenge

As a service based organisation, employees are one of the most important assets for a Professional Services company. It is critical therefore to ensure that staff are utilised in a way that ensures maximum efficiencies and profitability, as well as high performance and productivity.

Whilst timesheet information was submitted weekly, decision makers in resourcing, client, or finance teams, suffered from limited visibility. The quarterly staffing and utilisation reports were time-consuming and manual to create, thus produced at a cadence that did not reflect project or client activities. On top of this, when information was received, it was difficult to understand and often not at a level of detail that could be easily actioned.

The Solution

With Anna, automatic KPI reports combined with real-time responses to questions, and alerts on staffing and performance indicators has helped drive operational efficiencies, reduced costs, and improved profitability.

Decision-makers can now instantly drill into what’s driving utilisation trends in their areas, identify staffing mix adjustments for optimal service delivery, and alerted to star employees that are being overworked.

Why Hyper Anna?

Breakout of rigid reporting cycles - reports and dashboards are time-consuming and manual to create, leading to a cadence that does not reflect project or client activities.
  • Automatically generate insights from productivity data effortlessly
  • Ask questions on any aspect of utilisation and get answers in seconds
  • Proactively identify anomalies and outliers driving changes in your KPIs

Key benefits

Utilisation and profitability analysis in an instant
Utilisation and profitability analysis in an instant
Faster answers to maximise efficiencies in real-time
Faster answers to maximise efficiencies in real-time
Find the hidden opportunities to optimise service delivery
Find the hidden opportunities to optimise service delivery
Utilisation and profitability analysis in an instant

Utilisation and profitability analysis in an instant

  • Staffing and productivity data transformed to insights automatically-  zero effort
  • Utilisation explained, not just highlighted - richer analysis
  • Trends in engagement revenue in context - focus on what matters
Utilisation and profitability analysis in an instant
Faster answers to maximise efficiencies in real-time

Faster answers to maximise efficiencies in real-time

  • Questions on hours or staffing mix answered on demand - no delays 
  • Intuitively monitor key drivers for non-billables - quickly & easily
  • Automatically generated visualisations with commentary - insights not just data
Faster answers to maximise efficiencies in real-time
Find the hidden opportunities to optimise service delivery

Find the hidden opportunities to optimise service delivery

  • Identify individuals at risk of burn-out - spot the impossible
  • Without asking a question get on the front foot of staff performance - proactive insights
  • Charge-out levels explained, not just surfaced - actionable insights
Find the hidden opportunities to optimise service delivery

Implement this solution

For more information, here is a guide on the data structure and sample questions on how to implement this solution.
View the guide

Customer stories

Our most successful customers are serving their teams with insights like never before.
View customer stories
“When I saw Anna, I saw a huge potential in being able to open information to our people and being able to do it in a way that allowed them to inquire from their own point of view, I was blown away.”
Julie Batch
Chief Customer Officer, IAG
"We use Hyper Anna to report from a sales perspective,  it’s much faster to get data insights. The less time we spend creating reports, the more time we get to spend with our customers."
Camilo Hilario
Search Account Manager, Microsoft
“Anna does really change the way we operate and run our organisation, so from a data perspective, absolutely a game changer.”
Dave Abrahams
General Manager Data, IAG

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