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Operations Solutions

Process Efficiency

Find out how Hyper Anna can help you quickly and intuitively identify process improvements to reduce operating costs or improve customer satisfaction.
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Process Efficiency

Find out how Hyper Anna can help you quickly and intuitively identify process improvements to reduce operating costs or improve customer satisfaction.
Data points instantly transformed to meaningful analysis
Data points instantly transformed to meaningful analysis
On-demand answers for continuous data-driven improvement
On-demand answers for continuous data-driven improvement
Uncover inefficiencies more quickly and drive cost savings
Uncover inefficiencies more quickly and drive cost savings

The Challenge

Operational and process inefficiencies can lead to delays in processing times, and reduced output per staff member. Ultimately this results in poor customer satisfaction and higher delivery costs. It is therefore critical to ensure operations and processes run efficiently as practicable.

However, it is difficult to diagnose, explore and investigate the key drivers of issues and process bottlenecks when the tools used for reporting deliver static outputs. Understanding an officer’s caseload, or which stage, product or customers were causing process delays required management to wrangle an Excel report, with limited support from the data analytics team.

The Solution

With Anna, management can identify and respond to bottlenecks faster, leading to reduced processing times and happier customers.

Management can investigate the key drivers of issues and perform their own root cause analysis without analyst support.

Finally, as Anna proactively scans data for anomalies and outliers, process inefficiencies are spotted and rectified faster, reducing operational cost.

Why Hyper Anna?

Wrangling large volumes of data in dashboards and reports is slow and makes it difficult to investigate and analyse underlying without analyst help.
  • Automatically generate insights from your expense data effortlessly
  • Ask questions on any aspect of your spend and get answers in seconds
  • Proactively identify anomalies and outliers driving changes in your KPIs

Key benefits

Data points instantly transformed to meaningful analysis
Data points instantly transformed to meaningful analysis
On-demand answers for continuous data-driven improvement
On-demand answers for continuous data-driven improvement
Uncover inefficiencies more quickly and drive cost savings
Uncover inefficiencies more quickly and drive cost savings
Data points instantly transformed to meaningful analysis

Data points instantly transformed to meaningful analysis

  • Process-related data transformed to insights automatically -  zero effort
  • Changes to key metrics explained, not just highlighted - richer analysis
  • Improvements put in context - focus on what matters
Data points instantly transformed to meaningful analysis
On-demand answers for continuous data-driven improvement

On-demand answers for continuous data-driven improvement

  • Questions about productivity or output answered on demand - no delays 
  • Intuitively investigate what’s causing bottle-necks - quickly & easily
  • Automatically generated visualisations with commentary - insights not just data
On-demand answers for continuous data-driven improvement
Uncover inefficiencies more quickly and drive cost savings

Uncover inefficiencies more quickly and drive cost savings

  • Uncover friction points that would otherwise go unnoticed - spot the impossible
  • Without asking a question get on the front foot- proactive insights
  • Performance discrepancies explained not just surfaced - actionable insights
Uncover inefficiencies more quickly and drive cost savings

Implement this solution

For more information, here is a guide on the data structure and sample questions on how to implement this solution.
View the guide

Customer stories

Our most successful customers are serving their teams with insights like never before.
View customer stories
“When I saw Anna, I saw a huge potential in being able to open information to our people and being able to do it in a way that allowed them to inquire from their own point of view, I was blown away.”
Julie Batch
Chief Customer Officer, IAG
"We use Hyper Anna to report from a sales perspective,  it’s much faster to get data insights. The less time we spend creating reports, the more time we get to spend with our customers."
Camilo Hilario
Search Account Manager, Microsoft
“Anna does really change the way we operate and run our organisation, so from a data perspective, absolutely a game changer.”
Dave Abrahams
General Manager Data, IAG

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