Operational and process inefficiencies can lead to delays in processing times, and reduced output per staff member. Ultimately this results in poor customer satisfaction and higher delivery costs. It is therefore critical to ensure operations and processes run efficiently as practicable.
However, it is difficult to diagnose, explore and investigate the key drivers of issues and process bottlenecks when the tools used for reporting deliver static outputs. Understanding an officer’s caseload, or which stage, product or customers were causing process delays required management to wrangle an Excel report, with limited support from the data analytics team.
With Anna, management can identify and respond to bottlenecks faster, leading to reduced processing times and happier customers.
Management can investigate the key drivers of issues and perform their own root cause analysis without analyst support.
Finally, as Anna proactively scans data for anomalies and outliers, process inefficiencies are spotted and rectified faster, reducing operational cost.
For more information, here is a guide on the data structure and sample questions on how to implement this solution.
“When I saw Anna, I saw a huge potential in being able to open information to our people and being able to do it in a way that allowed them to inquire from their own point of view, I was blown away.”
"We use Hyper Anna to report from a sales perspective, it’s much faster to get data insights. The less time we spend creating reports, the more time we get to spend with our customers."
“Anna does really change the way we operate and run our organisation, so from a data perspective, absolutely a game changer.”