As a high volume business, small changes to claims activities and behaviours can have a large impact on the bottom line. To reduce cost, drive profitability, and help identify new sources of sustainable growth, it is critical for claims teams to get timely and high-quality insights on claims performance (e.g. volume, type, cost, disputes).
However, creating claims reports can take days/weeks of analyst time and can be difficult for decision-makers to get beyond surface-level information. To uncover what is specifically relevant or actionable, often requires multiple follow-up questions into analyst teams, further draining resources and causing delays in accessing information.
With Anna, insights are generated automatically from uploaded data, saving time for analyst teams.
It is easy to get responses to questions, or drill-down and investigate changes or patterns so claims managers / executives can self-serve insights.
Finally, Anna proactively spots unexpected changes, allowing issues to be addressed early and their impact reduced.
For more information, here is a guide on the data structure and sample questions on how to implement this solution.
“When I saw Anna, I saw a huge potential in being able to open information to our people and being able to do it in a way that allowed them to inquire from their own point of view, I was blown away.”
"We use Hyper Anna to report from a sales perspective, it’s much faster to get data insights. The less time we spend creating reports, the more time we get to spend with our customers."
“Anna does really change the way we operate and run our organisation, so from a data perspective, absolutely a game changer.”