HYPER ANNA FOR CUSTOMER EXPERIENCE

Turn fans into fanatics with intelligent insights.

“With the analysis from Hyper Anna, we can make product decisions to ensure happier customers so they can enjoy better peace of mind when using our products.” - General Manager (APAC), Automotive

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How to attract, retain and develop top customers with Hyper Anna.

‍EFFORTLESS CX REPORTING

ACCELERATE ANALYSIS →
Hyper Anna does all of the heavy lifting so you have simple, easy to interpret insights at every point of the customer journey.

REDUCE COSTLY ATTRITION

SPOT OPPORTUNITIES IN SECONDS →
Hyper Anna tells you what’s not working across the entire journey & why - insights served proactively, completely automated.

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‍INCREASE LIFETIME VALUE

DATA-DRIVEN ENGAGEMENT →
Track all customers metrics - sales, loyalty, engagement, NPS and churn - in seconds.

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Customer insights of every kind

Customer Churn

Measure churn rates - with ease
Analyse customer behaviour - instantly
Uncover attrition risks - spot the impossible

Complaints

React to feedback faster with complaints analysed in seconds
Bringing the Voice of Customer to the right conversations
Never miss an opportunity to improve customer satisfaction

Process Efficiency

Data points instantly transformed to meaningful analysis
On-demand answers for continuous data-driven improvement
Uncover inefficiencies more quickly and drive cost savings

Warranty & Claims

Analyse millions of rows of claims data in an instant
Scrutinise claims from infinite angles to lift performance
Identify unusual patterns early to keep costs under control

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Complaints

React to feedback faster with complaints analysed in seconds
Bringing the Voice of Customer to the right conversations
Never miss an opportunity to improve customer satisfaction

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Customer Churn

Measure churn rates - with ease
Analyse customer behaviour - instantly
Uncover attrition risks - spot the impossible

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Career Lessons - Jacqueline Purcell, CFO at Deputy

Understand Your Base Data Layer. This is so fundamental, because people want to rush to the sexy tools when in fact, you need to first truly understand your base layer. This is where a tool like Hyper Anna is really impactful because you can instantly understand your data and data sets better.

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