Customer Experience

Discover how Hyper Anna is being used by Customer Experience departments for their data analytics needs.
HYPER ANNA FOR CUSTOMER EXPERIENCE

Turn fans into fanatics with intelligent insights.

“With the analysis from Hyper Anna, we can make product decisions to ensure happier customers so they can enjoy better peace of mind when using our products.” - General Manager (APAC), Automotive

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How to attract, retain and develop top customers with Hyper Anna.

‍EFFORTLESS CX REPORTING

ACCELERATE ANALYSIS →
Hyper Anna does all of the heavy lifting so you have simple, easy to interpret insights at every point of the customer journey.

REDUCE COSTLY ATTRITION

SPOT OPPORTUNITIES IN SECONDS →
Hyper Anna tells you what’s not working across the entire journey & why - insights served proactively, completely automated.

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‍INCREASE LIFETIME VALUE

DATA-DRIVEN ENGAGEMENT →
Track all customers metrics - sales, loyalty, engagement, NPS and churn - in seconds.

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Customer insights of every kind

Customer Churn

  • Measure churn rates - with ease
  • Analyse customer behaviour - instantly
  • Uncover attrition risks - spot the impossible
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Complaints

  • React to feedback faster with complaints analysed in seconds
  • Bringing the Voice of Customer to the right conversations
  • Never miss an opportunity to improve customer satisfaction
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Process Efficiency

  • Data points instantly transformed to meaningful analysis
  • On-demand answers for continuous data-driven improvement
  • Uncover inefficiencies more quickly and drive cost savings


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Warranty & Claims

  • Analyse millions of rows of claims data in an instant
  • Scrutinise claims from infinite angles to lift performance
  • Identify unusual patterns early to keep costs under control

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Complaints

  • React to feedback faster with complaints analysed in seconds
  • Bringing the Voice of Customer to the right conversations
  • Never miss an opportunity to improve customer satisfaction
Learn More

Customer Churn

  • Measure churn rates - with ease
  • Analyse customer behaviour - instantly
  • Uncover attrition risks - spot the impossible
Learn More

Career Lessons - Jacqueline Purcell, CFO at Deputy

Understand Your Base Data Layer. This is so fundamental, because people want to rush to the sexy tools when in fact, you need to first truly understand your base layer. This is where a tool like Hyper Anna is really impactful because you can instantly understand your data and data sets better.

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Set up is easy. Plug in & power up insights in minutes.

Hyper Anna integrates with any ODBC compatible database. With minimal data prep, securely connect to your database or upload flat files.

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We'll help you explore AI-powered insights on your company's data with a secure live demonstration. There's no obligation, so get in touch today.

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